WHAT IS THE SHIPPING COST?

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UK Delivery

  • Royal Mail Signed For 1st Class UK delivery £6.90

  • Royal Mail UK Special Delivery Guaranteed by 1pm £8.80

    Delivery within 2-3 working days.

Europe Delivery

  • Royal Mail International Tracked and Signed (Europe) £13.43

    Delivery 3-7 working days.

Rest of World Delivery

  • Royal Mail International Tracked & Signed £26.50

    Delivery 7-15 days.

Note these are approximate guidelines from Royal Mail and may vary according to county & country.

HōRA does not take responsibility for any deliveries that do not arrive and become lost or missing. HōRA can provide proof of postage for the UK and tracking on International postage.

HōRA does not take responsibility for any deliveries subject to customs charges / sales tax or any quarantine checks which may be in place in certain countries. The recipient will be liable for any local duty, tax and /or import costs on orders. Please check with your local authority before committing to purchase.

A BREXIT NOTICE FOR OUR EU CUSTOMERS:

As the UK has now left the EU, for all orders shipped outside of the UK you will be responsible for paying all duty, VAT, import taxes and additional charges relating to your order at your local rate.





HOW ABOUT IF I DON’T LIKE MY PURCHASE? CAN I RETURN IT?


All items at HōRA are preloved so they may contain some minor flaws and show sign of wear which we highlight at the products description. If you still have some questions before committing to the purchase please let us know by emailing us here.

We offer a 14 day returns policy on all full priced items, from the date of purchase.

If you would like to return an item please email us here to verify your return can be accepted.

You will then be given return address details. Customers are responsible for the cost of returning items back to us.

Once the item has been received and checked you will be refunded via the original payment method, minus the original shipping cost. Sale items are non returnable.

GIFT CARDS

Our gift cards do not have an expiry date and can be used at any time. Simply use the provided code at the checkout.The value of the gift cards will be subtracted from the order total. This includes tax and shipping.

You are able to use multiple gift cards in one transaction. If your order total exceeds the value remaining on their gift card, you can pay the balance using standard payment methods.

If you have changed your mind after you have purchased a gift card, we are able to cancel it and offer you a refund.


HOW TO CARE ABOUT MY VINTAGE CLOTHES?


Less is more. Repeated vigorous washing damages the fibres of clothing, increases your energy bill and has a negative impact on the environment:

  • Spot wash your clothes or brush them clean to remove any stains. If you need to wash them turn them inside out and use 30 degrees where possible.

  • Air or hang them in humid places to remove odour will keep your clothes fresh without damaging the garment or the environment.

  • Use gentle cycles or lightly hand-wash - all these options are always better for the lifespan of vintage clothing.

  • If the fabric is too delicate, do not wash it at all. Never wash embroidered silks or satins.

  • Always air dry your garments when possible. Tumble driers use a lot of energy when all you need is a simple washing line or clothes horse.

  • Eco-friendly dry cleaners use non-toxic detergents that are better for your health and for the environment, and focus on saving energy wherever possible.


PACKAGING

We use a 100% cotton drawstring pouch to deliver your order which has a built-in second (and possibly third, fourth, etc.) use. While most packaging is typically single use, and recycled after it accomplishes its primary goal, reusable packaging can be used multiple times for a variety of functions so you can make the most of it.

Why it is awesome:

When an item of packaging is used for a second time after its initial use, that doubles the utility of the packaging, and prevents another single-use piece of packaging from being used.

Our mailer bag is compostable, biodegradable and carbon negative, that’s because they don’t contain any polyethylene, the plastic that most poly mailers are made from. They are made with corn starch and a blend of two bioplastics, PLA and PBAT, and printed with non-toxic inks, and they will break down into biomass in about 6 months in your backyard compost heap.

Easy to reuse, return and repurpose.